Report a Problem

If you are experiencing difficulties with the website please try clearing your cookies by clicking the button below:

Clear your Yarn Lane cookies

If after clearing your cookies you are still experiencing problems then please use the form below to give us a detailed description of what you are experiencing. Please give us as much information as possible so that we can try and replicate the problem you are having. Please Note: If your issue is related to a specific order or delivery then please speak to the customer help team on 0845 6588 663 rather than leaving feedback here.



Quite alot of the problems people have experienced have been resolved by clearing the cache on your browser.
Please try this before submitting your feedback.
Below are a list of links to help you if you do not know how to clear the cache in your browser.